Law Firms Are Losing £1.34M Annually to Poor Enquiry Handling
Every missed or delayed enquiry is lost revenue. I help solicitors and law firms automate enquiry response so you never lose another client to slow follow-up.
Based on firms receiving 100 enquiries per month with poor enquiry handling
The £1.34M Problem Every Law Firm Faces
A potential client needs help with a property conveyance. They fill out your enquiry form on Monday morning. You're in court all day, then catching up on case files. By Wednesday when you finally respond, they've already instructed another firm who replied the same day.
This happens more often than you realise. According to the 2025 Professional Services Client Journey Report by insight6, law firms scoring below 80% on enquiry handling are 30% less likely to convert opportunities.
For a typical law firm handling 100 enquiries per month, this costs £1.34M annually in lost revenue. That's based on an average client value of £4,000 and 30 missed opportunities per month due to poor enquiry handling.
Can your firm afford to lose over £1.3 million every year simply because enquiries sit unanswered whilst you're doing billable work?
How Much Is Poor Enquiry Handling Costing Your Firm?
Enter your numbers to see your specific lost revenue
These figures are based on the 2025 Professional Services Client Journey Report.
Automate Enquiry Response, Recover Lost Revenue
I help law firms respond to every enquiry in minutes, even when you're in court
Instant Response
- •Every enquiry gets personalised response within 2 minutes, 24/7
- •Capture lead details whilst they're hot
- •Qualify prospects and book consultations automatically
Never Miss an Opportunity
- •Automated enquiry handling when you're in court or with clients
- •Follow-up sequences that feel personal
- •Track every interaction automatically
More Conversions
- •Typical improvement: 20-40% increase in conversion
- •Recover £800K-£1.2M+ in lost revenue annually
- •Handle more enquiries without hiring
This isn't about replacing your team. It's about ensuring no enquiry falls through the cracks whilst you're doing billable legal work that requires your expertise.
Most clients see ROI within 2-4 months. For a firm losing £1.34M annually, even a 50% improvement means £670K recovered revenue.
Beyond Enquiry Handling
Whilst enquiry automation delivers the fastest ROI, I can also help with:
Client Intake Automation
Streamline onboarding and documentation
Document Management
Organise and retrieve files instantly
Case Admin & Reminders
Automate routine case management
Data Integration & Reporting
Connect systems and track metrics
But let's start with the biggest problem first - stopping the revenue leak from poor enquiry handling.
From Lost Revenue to Recovered Revenue in Weeks
Free Discovery Call
- • Discuss your current enquiry volume and handling process
- • Calculate your specific lost revenue
- • Identify quick wins
Choose Your Approach
- • AI Clarity Consultation (£97/£197) for specific guidance
- • AI Audit (from £5K) for comprehensive analysis with ROI calculations
- • Jump straight to implementation if you're ready
Build & Implement
- • I design automation tailored to your firm and compliance requirements
- • Typically 2-4 weeks for enquiry automation
- • You stay involved throughout
See Results
- • Start recovering lost revenue within weeks
- • Measurable improvement in response times and conversion
- • Ongoing support available
Results from Law Firms
Increased conversion by 38%
"We were losing clients simply because we couldn't respond fast enough. Now every enquiry gets an immediate, personalised response even when we're in court."
Down from 2 days
"The automation handles initial contact and qualification whilst we focus on billable work. It's like having a dedicated enquiry team without the overhead."
£1.1M recovered annually
"The system paid for itself in three months. We're now handling 45% more enquiries without hiring additional staff."
Ready to Stop Losing £1.34M+ Every Year?
Start with a free discovery call to calculate your specific lost revenue and discuss solutions
No commitment. No sales pressure. Just honest advice about recovering your lost revenue.